Here are the step-by-step to set up your TNH-email
( and I'm happy to help if this doesn't do the trick  )

go in your phone and your laptop (in apple "mail") and click as follows:

accounts

add account

enter other account

enter your TNH email

add pw  : thenewhollywood2015  same for us all

account must be configured

hit next

account type is IMAP
add incoming (and outgoing / same) 
gator4041.hostgator.com

for User Name - enter your full TNH email address

(Mine entered as
TNHWebsite@TheNewHollywood.org)

hit next

incoming Port 993
outgoing Port 465 SSL leave it checked and authentic action select none

close email and restart it

It'll work when you re-start it, or you can reach out to me via TNHWebsite@TheNewHollywood.org to set up a time to come meet with me (I am in Sherman Oaks), and I can set this up for you if you'd like.


Note:
​IF your email was set up a while back, and you are having technical difficulties at a random time *take a screen shot* of the error message and please send it to me to TNHWebsite@TheNewHollywood.org. Then we can take it from there.

Thanks!
 Pina